What to Expect

When you start a new project in your home there will be many decisions to make….and certainly a few tense moments. Our goal is to make you happy. If a problem comes up (and there’s a chance that one will) we will make every reasonable effort to resolve it in a timely manner. We invite you to be as involved in the process as you care to be. Being prepared and knowing what to expect will help make the process go smoothly!

1.

 

We do not know how long it will take us to install your countertops. Every job is different, and each job presents is own set of challenges. While one job may take a couple hours, a similar job may take 8 hours, or require a return trip. It’s more important to us that we do the job right as opposed to doing the job quickly.

2.

 

Since we don’t know how long a job will take, we don’t always know when our template person or installers will arrive at your house. We will always try to call ahead to give you our best estimated time of arrival, but we can not be precise. Traffic is also a consideration. Please rest assured that we are doing our best to get there as quickly as possible.

3.

 

Construction is messy. While we will attempt to always keep the job site as clean as possible, there will be some dust that is created in the process of removing old tops and installing new ones. Please take the necessary steps to protect your personal belongings. We suggest that you remove or at least cover all the items in your cabinets. Please remove all fragile items from the work area.

4.

 

Stone is a natural product. That’s what makes it beautiful! Stone will look different in your house than in the showroom. Stone can have natural characteristics that you may not have seen until it arrives at your house.We encourage you to view your stone before we cut it.

5.

 

While some in the natural stone business do not like to talk about it, countertops can crack during installation. We never break pieces on purpose! Consider all options carefully if this occurs. Sometimes, installing and repairing a one-of-a-kind cracked top is a better option than replacing it. Repaired cracks are unlikely to fail. Usually, the repairs can’t be felt or seen. We will warranty a repaired crack for as long as you own your house.

6.

 

We warranty our installations lifetime. Please inspect and approve our installation before our installers leave. The best time for them to correct a problem is before they leave. Should a problem arise later, we will be glad to repair if possible. Most of the time, we will do this at no charge to you. Once the install is approved, however, we will not replace tops.

7.

 

It is your responsibility to have everything ready and on site before we arrive. We have sinks and faucets available for purchase. You are more than welcome to purchase your own, but they need to be on site before we begin the templating process. It also helps to have your cooktop or range on site, or at least the make and model so we can make sure our measurements are accurate.

8.

We do not move appliances. We cannot take the responsibility of moving appliances from garages, storage buildings, or in the kitchen, or for the disconnection of water, gas or electrical lines. We may assist in these tasks during the removal of old tops, but with the understanding that the customer accepts full responsibility.

9.

 

We are a countertop company. We try to stick to what we are good at. We are happy to refer our friends who do different trades, such a plumbing, electrical, painting, woodworking, trim or remodeling. But ultimately, it is your responsibility to have a plumber, electrician or other tradesperson ready when we’re done with our part.